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Strategic Feedback: Strategy Mapping Meets Systems Thinking

Prerequisite: This course assumes prior completion of course Understanding Cause and Effect: An Introduction to Systems Thinking, or similar knowledge of systems theory and systems-thinking principles.

One-Day Course

Preview Course Materials | Course Outline

Balanced scorecards and strategy maps provide a strong business association between what we measure and what we do. The work of Kaplan and Norton certainly has advanced the discipline of business management. Yet scorecards and strategy maps have their limits. Scorecards categorize cause and effect, while strategy maps offer a linear view of those relationships. Neither provides the feedback mechanisms needed to evolve strategy over time. Extending strategy maps with causal loop principles offers new opportunities for insight and innovation.

You Will Learn

  • Principles of strategy mapping
  • Distinctions between linear and loop models used for describing causal relationships
  • The roles and contributions of feedback systems in business management
  • How strategy mapping and causal loop modeling combine to create a powerful strategic planning and analysis tool

Geared To

  • BI program and project managers
  • Business managers
  • Business analysts


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