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February 15th, 2012
2:15 pm - 5:30 pm
Prerequisite: None
Frank Buytendijk
It is time to let go of the "soft side" of performance management, with disconnected numbers in spreadsheets and tools. Instead, we should focus more on the "hard side" —people's behaviors. Measurement drives behavior, but it seems we are surprised every time when people play budget games, fudge KPIs and display other dysfunctional behaviors. No wonder the "one version of the truth" never succeeded! Who wants it anyway? In this workshop we will discuss the behavioral side of business intelligence and performance management. How can we predict good and bad behaviors? What can we do to steer behaviors? One level up: organizations are living organisms too, and display behaviors towards their stakeholders. How can we improve those behaviors using BI/PM?
You Will Learn
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