TDWI World Conference

Prerequisite: None

Maureen Clarry

Lorna Rickard

Successful BI initiatives focus on results: finding better solutions faster. To optimize performance, we must be able to effectively resolve issues, settle differences, and implement solutions. We all use a range of skills in handling conflict that are based on the demands of the situation. By understanding and expanding on these skills, we can improve the way we accomplish goals individually and within our BI initiatives.

Participants are introduced to five basic conflict-handling modes. They learn when each mode is typically most appropriate and how to apply those skills to situations in their BI environment. They discover how overusing or underusing any one mode can create unwanted situations for themselves and their BI organizations.

You Will Learn

• How to analyze your effectiveness in different situations
• How to recognize the conflict style of others so you can respond in more productive ways
• The impact that different conflict styles have on working relationships
• How to assess conflict situations and apply the most appropriate conflict mode
• Conflict management techniques to help expand your skills and effectiveness in dealing with conflict and coach others to deal with it

Geared To

• Business sponsors; program and project managers; new managers and team members who want to excel beyond their technical skills